Privacy Policy

1. Commitment to Discretion

At Noor Al Oud, we treat the personal details and scent preferences of our esteemed clientele with paramount discretion. This Privacy Policy details our protocols regarding the collection, safeguarding, and discreet utilization of your personal data when acquiring our fragrance collections or consulting with our concierge.

2. Information We Collect

We only collect information necessary to fulfill your fragrance allocations and provide white-glove concierge services:

• Identity & Contact Details: Full name, telephone number, WhatsApp contact, delivery address, and email.
• Olfactory Consultation Records: Private fragrance notes of interest, bespoke blend notes, and past acquisitions.
• Transaction Records: Order item summaries, payment confirmations, and transit tracking. We do not store full payment card numbers on our local servers.

3. Purpose of Processing

Your data is exclusively used to prepare, wax-seal, and dispatch your ordered flacons, coordinate delivery with bonded couriers, and transmit private release invitations to members of our Connoisseurs Circle upon consent.

4. Zero Third-Party Selling

Noor Al Oud will never sell, rent, or trade your personal information to external marketing agencies or data brokers. Information is shared strictly with essential logistical partners (such as express couriers) under non-disclosure obligations.

5. Concierge Contact

For questions regarding your privacy or to request the deletion of your historical client profile, contact our Data Concierge at info@nooraloud.com.